To reduce costs and support green practices, HMSA no longer mails paper copies of the Report to Member (RTM) to PPO, HMO, and HMSA QUEST Integration members for medical and vision claims.

RTMs are available online in the Claims section of My Account on hmsa.com.

If you’d like to receive an RTM for medical and vision claims in the mail, call HMSA Customer Relations.

Please visit the Access Your Claims Information Online and View Your Drug Claim Information Online articles to learn more about viewing your claims online.

This chart shows the different RTMs available for HMSA plans, and whether RTMs are mailed or available online.

PPO, HMO, and HMSA QUEST Integration plan members: Paper copies of your medical and vision RTMs will be mailed to you if:

• There’s a denied service. The RTM will list all claims processed during the same time as the denied service.
• A claim is filed for services from a provider who doesn’t participate with HMSA.
• You ask for your RTMs to be mailed to you.

HMSA Akamai Advantage® is a PPO plan with a Medicare contract. Enrollment in HMSA Akamai Advantage depends on contract renewal.