To reduce costs and support green practices, HMSA provides claims information for medical, vision, drug, and dental claims online.
Medical and vision claims
If you have a My Account, you’ll get an email telling you when a new RTM arrives. To customize email notifications, hover over Profile, click Edit Profile, and click Edit in Email preferences. If you’d like to receive your RTM for medical and vision claims in the mail, please call HMSA Customer Relations.
Paper copies of the RTM will continue to be mailed to you if:
- There is a denial of service. The RTM will list all claims processed during the same time as the denied service.
- A claim is filed for services from a provider who doesn’t participate with HMSA.
- You’re a member of Akamai Advantage, Senior Connection, HMSA QUEST Integration, or the Blue Cross and Blue Shield Nationwide Federal Employee Program.
- You ask for your RTMs to be mailed to you.
Drug and dental claims
If you’d like to receive copies of your drug and dental claim history in the mail, please call HMSA Customer Relations. For drug claims, you must call each time for a copy of your claim history to be mailed to you.
Do you have questions about creating a profile or logging in to My Account? HMSA Customer Relations can help you with My Account by phone 24 hours a day, seven days a week. Please call the phone number on the back of your HMSA membership card and select the option for Questions About Our Website.