Contact us
Call. What do you need help with today?
Customer representatives are available Monday through Friday from 8 a.m. to 5 p.m. unless otherwise stated. Phone numbers with area codes 800, 844, 855, 866, 877, and 888 are toll-free.
View Holiday schedule
Holiday Schedule
PPO plans
PPO – Individual and employer-sponsored
HMO plans
HMO – Health Plan Hawaii
Medicare Advantage – HMSA’s Akamai Advantage plans
HMSA Medicare Advantage
QUEST (Medicaid) plans
HMSA QUEST
Government employee plans (State, City, and Federal)
Hawaii Pacific Health employee plan
The Queen’s Health System employee plan
National accounts and out-of-state claims
American Specialty Health
Additional numbers
Learn about health coaching and other resources.
Visit one of our conveniently located HMSA Centers
Please stop by one of our conveniently located HMSA Centers when you need help with your membership or your claims, HMSA services, paying your bill, or are interested in purchasing insurance. Our HMSA Center staff in Honolulu, Pearl City, Lihue, Kahului, and Hilo are waiting to serve you in person.
Honolulu
Honolulu, HI 96814
Center Hours
Monday – Friday: 8 a.m. - 5 p.m.
Saturday: 9 a.m. - 2 p.m.
Cashier Hours
Monday – Friday: 8 a.m. - 4 p.m.
Closed daily for lunch from Noon - 1 p.m.
Cash, checks and credit card accepted
Leave checks in the dropbox before 8 a.m. or after 4 p.m.
View holiday schedule
Pearl City
Pearl City, HI 96782
Center Hours
Monday – Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 2 p.m.
Cashier Hours
Monday – Friday: 9 a.m. - 5 p.m.
Closed daily for lunch from 2:45 - 3:45 p.m.
Cash, checks and credit card accepted
Leave checks in the dropbox before 9 a.m. or after 5 p.m.
View holiday schedule
Lihue
Lihue, HI 96766
Center Hours
Monday – Friday: 8 a.m. - 4 p.m.
Cashier Hours
Monday – Friday: 8 a.m. - 4 p.m.
Cash, credit cards and checks accepted
View holiday schedule
Kahului
Kahului, HI 96732
Center Hours
Monday – Friday: 8 a.m. - 5 p.m.
Saturday: 9 a.m. - 1 p.m.
Cashier Hours
Monday – Friday: 8 a.m. - 4 p.m.
Cash, checks and credit card accepted
Leave checks in the dropbox before 8 a.m. or after 4 p.m.
View holiday schedule
Hilo
Hilo, HI 9672015
Center Hours
Monday – Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 2 p.m.
Cashier Hours
Monday – Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 2 p.m.
Cash, checks, and credit card accepted
Leave checks in the dropbox before 9 a.m. or after 6 p.m.
Online help
Have questions about your health plan? Submit them through the Ask HMSA form in My Account, a secure and convenient way to connect with our team for assistance. A Customer Relations representative will respond within three to five business days.
Don’t have My Account? Register here.
You can also find answers to many common health plan questions in My Account and HMSA's Help Center. For further assistance, you can call the number on the back of your HMSA membership card or visit an HMSA Center.