HMSA Directory – Member Resources

Neighbor Island Members

General service numbers. Some (more specific) member service numbers may be found above.

Phone

• Hilo – 808-935-5441
• Kahului – 808-871-6295
• Kailua-Kona – 808-329-5291
• Lanai – 1-800-639-4672 toll-free
• Lihue – 808-245-3393
• Molokai – 1-800-639-4672 toll-free

Neighbor Island members should call their local HMSA customer service number for all questions except those regarding:

• BlueCard, national accounts, and out-of-state claims.
• Dental services.
• Federal Employee Program (FEP).
• Individual Plan Billing.
• Membership cards and record changes.
• The HMSA Plan for QUEST Integration Members.

For questions related to these topics, please see the applicable sections in this directory.

Group/Individual PPO (Preferred Provider Plan) Members

Phone

• Oahu – 808-948-6111
• Neighbor Islands and Mainland – 1-800-660-4672 toll-free

Health Plan Hawaii and Other HMSA HMO Members

Phone

• Oahu – 808-948-6372
• Neighbor Islands and Mainland – 1-800-660-4672 toll-free

Medicare Advantage Members

Phone

• Oahu – 808-948-6000
• Neighbor Islands and Mainland – 1-800-660-4672 toll-free

Federal/HMSA Plan for Postal Service Employees/State/County PPO Members

Phone

• All islands – 1-808-948-6499 on Oahu

Membership Department

For individual plan billing, membership cards, and record changes (except QUEST Integration):

Phone

• Oahu – 808-948-6140
• Neighbor Islands and Mainland – 1-800-782-4672 toll-free

TTY (Text Telephone)

Phone

• Oahu – 808-948-6222
• Neighbor Islands – 1-877-298-4672 toll-free

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