Behavioral Health Appointment Availability

We want to ensure your patients can see a behavioral health provider when they need to. As part of our quality improvement efforts, we’ve contracted with Press Ganey to conduct a behavioral health provider survey this month. If they call your office, we kindly ask that you participate in the short phone survey. Your ability to confirm that our members have good access to care is greatly appreciated and will allow HMSA to identify areas of opportunity for quality improvement in behavioral health care.

Good access to behavioral health providers is generally defined as a patient receiving care for:

• Non-life-threatening emergencies within six hours.
• Urgent care appointments within 48 hours.
• Initial routine care appointments within 10 business days.
• Follow-up routine care appointments within 10 business days.
• Follow-up within seven calendar days after a hospital discharge.

We’ll report the overall results of this survey in future issues of HealthPro News. Thank you in advance for taking the time to participate in this important survey.

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