We’re experiencing delays with payment processing and apologize if you’ve received a notice by mistake. You can check any outstanding balances in My Account on hmsa.com. Employers can check the HMSA Employer Billing Portal.

Please review your premium bill carefully. Toward the bottom of the bill above the tear-off line, there will be a message in all capital letters if you’re already enrolled in automatic payment. It will say: FOR YOUR RECORDS ONLY – PLEASE DO NOT SEND PAYMENT, YOUR ACCOUNT HAS BEEN ENROLLED IN AUTOMATIC PAYMENTS. If you do not see this message, your automatic payment was not set up before the bill was generated. If you haven’t already done so, please write a check and fill out the automatic payment form on the back of the bill if you would like to set up automatic payment again moving forward.

It takes about 30 days from when HMSA received the form to set up automatic payments. Please review your next bills carefully for confirmation. If you sign up for automatic payments online, it’ll start on the next billing cycle.

You must update your paperless preferences in the new system within the Notifications Settings section.

• Yes, if you set up automatic payments through My Account, you’ll need to log in and update the Maximum Amount field to match your new premium. This will ensure the correct amount is paid.
• If you mailed a form to HMSA to enroll in automatic payments, we’ll update your payment information for you. It takes about 45 days from when HMSA received the form to setup automatic payments. Please review your next bill carefully to confirm if you’re enrolled in automatic payments.

Yes, you’ll need to set up automatic payments separately for your medical and dental plans.

• Through My Account: You can link both plans under the same My Account, but you will need to enable automatic payments for each separately within the system.
• You can send an authorization form by mail and include both of your medical and dental information.

1. On the Settings Page, click Payment Settings.
2. Click Payment Accounts.
3. Click Add Bank Account or Add Credit Card.
   
4. Enter your bank information and click Save.
   
5. Once the bank account or credit card was added it will show under Payment Accounts.
   

1. Once you’ve added a Bank Account or Credit Card, click on the Auto-Pay Settings tab and Click Edit.
   

Complete the configurations for automatic payments:

2. For the Auto-Payment field, update Disabled to Enabled.
   
3. For Payment Account, select a payment method.
   
4. For Payment Date, select Due Date.
   
5. For Maximum Amount, enter an amount.
   
6. Agree to the Terms and Conditions and click Save. Once your autopayment is set up, it will be displayed on the Auto-Pay Settings tab.
   

7. Once your autopayment is set up, it will be displayed on the Auto-Pay Settings tab.
   

1. Select the invoice you’d like to pay and click Pay Other Amount or Pay Other Amount or Pay.
   
   
2. On the Payment Details page, click the Proceed to Payment button.
   
3. Enter your bank information and click Continue.
   
4. Click the Proceed to Review button.
   
5. A receipt will be emailed to your registered email. You can also send a copy to another email address, but this is optional. Check the authorization box and click the Authorize and Pay button.
   
6. Once you’re done, you’ll be taken to a confirmation page with a summary of your scheduled payment details. Click Print Confirmation to print a copy for your records or click Return to end your session.
   

If you have separate medical and dental plans, you can link both accounts:

1. Go to Settings, click Account Management, then Add new account.
   
2. Complete the three fields and click Save. You can find your medical account number (starting with PPARA) and your subscriber ID number (starting with R) listed on previous bills.
   
3. Return to the Account Management page, select Edit, and update the newly added account with your payment information and automatic payment settings.