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No Tears Customer Service

High Participation 60 Minutes

Dealing with someone who’s angry can ruin your day, and it doesn’t just happen to customer service personnel. Whether on the phone or in person, you can learn to defuse anger by creating a win-win ending in challenging situations.

Intended well-being goal(s):

  • Learn Transactional Analysis for better interpersonal relationships.
  • Role play new techniques.