Member Tools & Resources

  • Welcome to the HMSA family

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  • All about HMO and PPO plans

    1:33

  • Do you have a PCP?

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  • Getting the most out of your plan

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There’s always something new to learn, and your membership with HMSA is no different. Whether you’re a new member or you’ve been with us for a while, we have some important information to share with you.

HMSA User’s Manual

HMSA User’s Manual

This manual has a lot of important information to help you understand HMSA, health plan basics, and health insurance in general. For complete details about your plan benefits, see your Guide to Benefits.

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The Basics - What you need to know

What are my benefits?

Understand your benefits

The Guide to Benefits has important information about your plan benefits, limitations, and exclusions. Ask someone in your human resources department if you need a copy.

What’s on your membership card?

Keep your membership card close

Your HMSA membership card shows what kind of coverage you have, your provider group, and more. Make sure you always have it on you to receive services.

Are you getting the most out of your health plan?

Manage your plan online

See your paperless reports, manage your health plan information, or request new HMSA membership cards easily through My Account.

Will health care reform affect me?

Health care reform

Learn more about this complex subject and how it affects you.

What plan do I have?

Understand your plan type

You can find out what plan you have simply by looking at your HMSA membership card. Consult your Guide to Benefits to find out what your plan covers.

Who’s my doctor?

Find a doctor you trust

It’s nice to have someone who knows you and your health situation inside and out. If you don’t have a primary care provider, we can help you find one.

Where can I get care immediately?

See a provider online anytime

If you want to speak to a doctor now, use HMSA’s Online Care. You can talk to a physician online anytime.

Where can I get care immediately?

See what you owe for services

You may have to pay part of the costs for the covered services you receive. To learn more, go to your Guide to Benefits in My Account or Contact Us to talk to us directly.

Forms you may need

Authorized representative form

Designates a person or organization to act on your behalf on HMSA matters or to get specific medical information about you.

Coordination of benefits questionnaire

To make your life easier, HMSA will coordinate with other insurance companies that provide similar services.

Other HMSA forms


HMSA Perks

HMSA365

Being healthy is its own reward, but it’s nice get a little something back. HMSA365 offers discounts for goods and services such as massage therapy, LASIK®, and exercise classes.

Island Scene

HMSA’s award-winning magazine is mailed to members at no cost and offers insightful, informative articles on health, well-being, and more.

Drug Coverage

Have your prescription drugs sent to your home

Avoid the line at the drug store and save a little cash by having your regular prescriptions mailed directly to you.

Generic drugs cost less

There are many generic versions of brand-name drugs on the market that are often much cheaper. Ask your doctor or pharmacist if your medications are offered in a generic form.

Dental Coverage

Get tools and information for your oral health

View dental plans, find a dentist, learn about oral health, and more.