For help or more information about Akamai Advantage.
Akamai Advantage Dental Discount Program
Members receive exclusive value-added discounts for dental services.
Valuable discounts for vision, hearing, and other health care services.
Coverage while traveling on the Mainland through the Blue Medicare Advantage PPO
Dues Payment Service/EFT
HMSA’s Dues Payment Service is a simple, convenient way to save the time and
expense of mailing monthly payments. With your authorization, HMSA will work directly
with your local financial institution to transfer monthly dues payments to HMSA
for your health plan and prescription drug coverage.
Ending your membership in the plan (Disenrollment)
– EOC Chapter 10
Akamai Advantage and our members have rights and responsibilities when a member
leaves our plan.
You can name another person to act as your representative for certain health care
Akamai Advantage Change
Current Akamai Advantage members can use this form to choose a different Akamai
Advantage plan. Contact us for
HMSA offers interpreter services at no charge. If you need an interpreter, please
call Customer Service or visit
your nearest HMSA office Monday
through Friday, 8 a.m. to 4 p.m.
Coverage decisions (also called Organization Determinations) - EOC Chapter 9, Sec. 5.2
Contact HMSA if you have a question about whether a medical service is covered under
your plan or how much it will cost you.
You can make an appeal if you disagree with a decision to deny a request for health
care services or payment of services you received.
HMSA provides a process if you need to make a complaint about quality of care, waiting
times, customer service, or other concerns that are not related to benefits, coverage
Akamai Advantage members receive HMSA membership cards that contain important health
plan information. Take your card with you whenever you receive medical and prescription
With Akamai Advantage, prior authorization, also known as precertification, is required
for certain medical services. To help manage our members’ health care costs, Akamai
Advantage providers must contact HMSA before providing or ordering certain medical
services. Please review the Evidence of Coverage to learn more about your plan’s
specific prior authorizations.
To obtain an aggregate number of grievances, appeals, and exceptions filed with
Akamai Advantage, contact Customer Service.