Customer Service
HMSA is committed to providing quality customer service and helpful resources for
our employer groups.
At our offices, online or on TV, there are many ways to get
customer service and information about the HMSA plans, benefits and services available
to your employees.
How can we help you and your employees?
Our offices: By mail
or fax, over the phone or in person, Customer Service representatives are available
at HMSA offices across the state.
Online: "My Account" gives your employees access
to benefit, claims, and other information about their plan. They can also request
a new HMSA membership card, change their address, and manage their online account.
On TV: HMSA Now on digital cable channel 344 has answers to frequently asked questions
about HMSA plans and services, information on HMSA programs, and hundreds of videos
about health and healthy living.
Forms: A selection of application, enrollment and other HMSA forms for you to download
or print.
Group Leader Guide: A valuable resource that outlines the policies and
procedures you’ll need for enrolling, maintaining, converting and canceling members
of your group.