Paperless RTM

HMSA is Going Paperless

In the spirit of cost containment and green practices, HMSA has launched a paperless initiative. As of Aug. 1, 2010, we are no longer mailing routine Report to Member (RTM) notifications for medical and vision services to you unless you specifically request them. We will, however, continue to mail an RTM when you visit a nonparticipating provider or if a service is denied. Also, members enrolled in our 65C Plus, Senior Connection and QUEST programs will continue to receive paper RTMs. You can access all your RTM information through your online My Account.

Nearly 3.5 million RTMs were mailed to members last year. Going paperless is expected to eliminate the use of 45,000 pounds of paper annually, save more than $1 million a year in postage and administrative costs, and provide you with timely and convenient access to your HMSA claims information. We hope members will embrace this initiative.

If you haven’t enrolled in HMSA’s My Account, now is a good time to get started. You can download electronic RTMs, share them electronically, or print them.

1. From this page, click My Account.
2. Click Register Now under New Users on the left side of the page.
3. Fill in the appropriate information.
4. Once you register, you will be taken to your My Account homepage.
5. To view your RTM, click View Claims on the right side of the page.

If you have any questions or would like to opt back in to hard-copy versions of your RTMs, please call HMSA’s customer service department at the phone number on your HMSA card.

HMSA is excited about implementing sustainable business strategies and is proud that this effort will benefit our members and the environment while helping us reduce costs. We look forward to your support.